Cancellation policy
The amount will be refunded in full if it is notified 48 hours in advance. The weather conditions will not be cause for cancellation.
Important
- Travelers are required to wear personal masks and observe social estrangement during the experience.
- The guides will wear masks and gloves.
- On-site procedures for frequent cleaning or disinfection.
- Customer is recommended to have their own headphones.
Note:
Daily availability from Tuesday to Sunday (in the morning). On Sunday afternoons and Mondays it will not be possible
to do the tour because the synagogue is closed.
Days that the visit is not made December 25th, January 1st and 6th. In case
that the Cabildo warns us that they do not close due to acts, we notify them immediately.
Meeting point
The Puerta del Perdón is the door at the foot of the bell tower of the Mosque-Cathedral.
Information we need
We need you to indicate the DNI of the person making the reservation, as we have civil liability insurance that will cover you, hopefully, it will not happen, in case of a mishap.
Do you want to know more?
For more information, you can contact us on the phone +34 958 281 499 or on the e-mail nhue@nhue.es. You can also find us at Plaza San Agustín, n 3. Casa Zayas Building, 100 meters from Plaza de Siloé.
It is not a recommended visit if you need a wheelchair to make the visit. Access is from a different place than the main group and there are many areas that you cannot visit.