Cancellation policy
- 0% cancellation fee from the moment of making the reservation and up to 45 days before the tour.
- 50% cancellation fee from 44 days to 16 days before the tour.
- 100% cancellation fee from 15 days before the visit until the day of the tour.
Importante
- Travelers are required to wear personal masks and observe social estrangement during the experience.
- The guides will wear masks and gloves.
- On-site procedures for frequent cleaning or disinfection.
- Customer is recommended to have their own headphones.
Availability:
From Tuesday to Sunday, except January 1st and 6th, May 1st, December 24th, 25th and 31st. In English, it cannot be performed during the patio festival (May 4-17).
Meeting point:
By Bus: There are two stops, one located in front of the Eurostars Palace Hotel, the other in front of the Victoria Market; in both cases, they are on the Paseo de la Victoria and at 11:00.
Without Bus: Parkings of Medina Azahara. The visit will begin at around 11:15 am, when the bus arrives.
Information we need
Clarification of the meeting point!
We need you to indicate the DNI of the person who makes the reservation, as we have civil liability insurance that will cover you, hopefully it will not happen, in case of mishap.
Do you want to know more?
For more information, you can contact us on the phone +34 958 281 499 or on the e-mail nhue@nhue.es. You can also find us at Plaza San Agustín, n 3. Casa Zayas Building, 100 meters from Plaza de Siloé.
It is not a recommended visit if you need a wheelchair to make the visit. Access is from a different place than the main group and there are many areas that you cannot visit.