Cancellation policy:
Based on the official regulations published in the BOJA by the Board of Trustees of the Alhambra and the Generalife, launched on 5/1/2020, once the tickets are issued they cannot be cancelled, modified or rescheduled.
As a consequence of this regulation, the cancellation policies to take into account, without exceptions of any kind, are:
- 100% refund or free rescheduling if canceled up to 30 days before tour.
- 50% refund if cancellation is made from 30 days to 3 days before the tour.
- No refund if canceled at least 3 days before the start time of the visit.
- No-shows or late arrivals are non-refundable.
There are no exceptional situations that apply in the cancellation conditions that modify the cancellation and refund criteria indicated in these points.
To request total or partial cancellation in accordance with these cancellation policies, you must send an email to info@nhue.es and the cancellation and refund will be made according to the date of receipt of said email, as the reference date.
These conditions only apply to reservations made directly on the Nhue Concierge SL website, with url www.guidedtour-spain.com
In purchases made in other OTAs, the cancellation conditions of each of the agencies in which the purchase and payment were made will apply and it will be these agencies that must cancel and refund them, if applicable.
Measures for health reasons
Currently it is no longer necessary to maintain any special health measures.
Simply for comfort, keep a certain distance from the guide and from yourself.
Nominative Tickets
- You must indicate the full name, surname and identity number of each visitor at the TIME OF MAKING THE RESERVATION (this information will not be processed via e-mail).
- Access to the venue will be through scanning the visitors’ ID or Passport. The identifiers must be the originals and the same ones provided when making the reservation
- This information is essential to be able to access the monument. The tickets are nominative. Alhambra staff will verify this information. If they are not the same, access will not be allowed. Nhue is not responsible for the data entered or not carrying the original documentation. Nhue will not be able to do anything in this regard since it is the regulations of the Board of Trustees of the Alhambra
- Remember that it is mandatory to bring the same passport or identification document that you gave when making the reservation, ORIGINAL, on the day of your visit.
You want to know more?
For more information you can contact us by calling 958 049 160 or by email info@nhue.es. You can also find us in Plaza San Agustín, n 3. Casa Zayas Building, 100 meters from Plaza de Siloé.
Important
Activity not recommended for people who travel in a wheelchair.
Ratings